Refund and Cancellation Policy At fonebasket, we strive to provide our customers with the best possible shopping experience. As part of our commitment to customer satisfaction, we have established a clear and fair refund and cancellation policy.
Introduction to Our Policy Our refund and cancellation policy is designed to ensure that our customers can shop with confidence. If for any reason you are not satisfied with your purchase, you can return it within the specified return window. Please note that all returns are subject to the terms and conditions outlined in this policy.
Return Windows We offer a standard 7-day return policy for unused and unworn items in their original packaging. The return window begins from the date of delivery, and we must receive the returned item within 7 days from the date of delivery. Please ensure that the item is in its original condition, with all tags and packaging intact.
Return Process To initiate a return, please contact our support team via email or WhatsApp to raise a return request. Our support team will guide you through the process and provide you with a return merchandise authorization number, which is required for all returns. Please do not send back any items without obtaining a return merchandise authorization number, as it may delay the processing of your return.
Refund Processing Time Once we receive the returned item, our quality control team will inspect it to ensure that it is in its original condition. If the item is found to be in good condition, we will process a refund within 5-7 business days. Refunds will be credited back to you via UPI, bank transfer, or the original payment mode, depending on the payment method used for the purchase.
Items Not Eligible for Returns Please note that certain items are not eligible for returns, including discounted or sale items, custom products, and hygienic items. These items are final sale and cannot be returned or exchanged. We appreciate your understanding in this matter and encourage you to carefully review the product details before making a purchase.
Conclusion At fonebasket, we are committed to providing our customers with a hassle-free shopping experience. If you have any questions or concerns about our refund and cancellation policy, please do not hesitate to contact our support team. We are always here to help and look forward to serving you.